Call us now : (805) 876-5704
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| For general questions, please check our frequently asked questions below. | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Most Frequently Asked Questions (FAQ) | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 1) How can I make my travel reservation? | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 2) Who should I contact for help once I am traveling? | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 3) How do I make air reservation for an infant? | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 4) Can I hold a reservation? | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 5) How do I change an existing reservation? | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 6) What fee is charged for changing my air ticket? | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 7) Can I book travel originating outside the United States? | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 8) What is the check-in time for domestic and international flights? | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 9) Can I make a booking for someone else? | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 10) What is my baggage allowance? | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 1) How can I make my travel reservation? | Top | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| You can make your reservation online or you may contact us at (805) 876-5704 or (510) 583-1188 and our travel specialist will be happy to assist you book your air, vacation package, tours, and so forth. Our regular business hours are Monday - Friday 9am -6pm PST. You may also contact us by sending an email to info@radiancetravel.com. | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 2) Who should I contact for help once I am traveling? | Top | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Once your journey has begun, it is suggest that you to get in touch with the Airline or service provider in the city/country where you are located. | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 3) How do I make air reservation for an infant? | Top | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| There is no charge for infants, under the age of 2 years, to travel within United States as long as they are seated on an adult's lap. Please note only one infant is permitted to travel as a lap child per adult. Infants travelling internationally will be required to pay taxes and carry a paper ticket even though they are travelling on the adult's lap. You can contact our travel specialists at (805) 876-5704 or (510) 583-1188 or email to customersvc@radiancetravel.com to book an infant ticket. | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 4) Can I hold a reservation? | Top | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| In order to ensure you receive the discounted fare you found on Radiance Travel website, you need to purchase the ticket(s) immediately. Airfares are not guaranteed until ticketed. | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 5) How do I change an existing reservation? | Top | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Please contact our travel specialist at (805) 876-5704 or (510) 583-1188 in order to make any amendments to your existing reservation. Please note airlines charge a change fee per ticket, plus any different in fare, depending on the flights you purchase. Additional rules and fees may apply: a) Traveler's name cannot be changed. b) The same airline must be used. c) Original reservation must be cancelled before the original departure date and time. d) Changes to routing, dates or other details may not be changeable. e) Some airlines may not permit any changes even with a fee. |
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| 6) What fee is charged for changing my air ticket? | Top | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| When changing your ticket, a number of penalties may apply, including: a) Additional penalties imposed by the airline b) Additional charges resulting from the new ticket having a higher fare c) Radiance Travel charges a service fee for changing air ticket Please note some airlines may not allow any changes even with a fee. |
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| 7) Can I book travel originating outside the United States? | Top | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Yes, you can book flights to and from almost every airport in the world. Simple perform a search to see if airfares are available. If you need further assistance, please contact our travel specialist at (805) 876-5704 or (510) 583-1188. | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 8) What is the check-in time for domestic and international flights? | Top | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Domestic Flights. This will depend on the airport, time of day, airline and whether or not you're checking in luggage. Generally you should arrive at the airport more than 60 minutes before departure. Always check with your airline or visit the TSA for expected wait times. International Flights. For international flights, check-in is normally at least 2 hours prior to departure. However, passengers should always check with their airline and airport to find out about recommended check-in times. Certain airports can be notoriously busy, especially at peak travel periods, in which case the airlines may recommend 3 hours before departure. Please note: that boarding times will be advised by the airline at check-in. |
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| 9) Can I make a booking for someone else? | Top | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Yes, anyone can create a booking for the travelling passengers. When it comes to the checkout section, name fields will be blank, so please update that area with the name of the person that will be travelling. Please ensure you advice the travelers our terms and conditions before purchasing a ticket. | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 10) What is my baggage allowance? | Top | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Yes, anyone can create a booking for the travelling passengers. When it comes to the checkout section, name fields will be blank, so please update that area with the name of the person that will be travelling. Please ensure you advice the travelers our terms and conditions before purchasing a ticket. International Travel - Baggage allowances vary greatly from airline to airline, therefore we suggest you always double-check what is said on your itinerary and when in doubt contact the airline directly or visit their website. Domestic travel within the US - Each airline and airfare has slightly different limits so it's a good idea to check their website before you travel. Most domestic fares will only allow hand luggage. If you are planning to take luggage that will not fit in the overhead cabin you need a ticket that allows checked baggage, or you will need to pay for checked luggage at check-in. Any questions about bulky items, sports equipment (bikes, golf clubs, surfboards etc), or any dangerous items, (firearms, chemicals etc) will need to be taken up with the airline you are travelling with directly |
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