Privacy Policy  

Effective on December 25, 2010.

It is very important that you understand we value your trust and we ensure the privacy and security of your personal information treated by Radiance Travel (“we”, “our”, “us”) will be at its highest priority and we take it very seriously. We are strongly committed to protecting your privacy and this document will describe to you regarding the collection, use and protection of the personal information of those using the website (the “Site”).

We encourage you to review our Privacy Policy and get familiar with it. By visiting the Site, you are accepting and abide with the policy sets forth by us.

What information we collect from you and how we use it

Generally, we receive and store any information you enter on our website or give us in any other way whenever you visit us. We may track the Internet domain address from which people visit us. This information we collect is used to improve the content of our web site, to customize the content and/or layout of our web site for each individual visitor and to notify consumers about updates to our web site, but individual users will remain anonymous, unless you voluntarily tell us who you are.

Making a reservation and/or purchase

In order to purchase travel and related services using Radiance Travel, you must provide us your personal information including (but is not limited to) your full name, business name, telephone number, physical address, email address, your credit card number and expiration date, your credit card billing address, frequent traveler numbers, hotel room preferences, car rental program information and the name(s) of the traveler(s) other than yourself. You are not required to provide us with any information, unless or until you choose to book travel, sign up for our email newsletters, complete a traveler profile, participate in a survey, ask us a question, or engage other transactions on our website. We require this personal information so that we can process, fulfill and confirm your reservation and transactions and keep you informed of each transaction’s status. If we have trouble processing an order, Radiance Travel will use this information to contact you.

If you are making a reservation for travelers other than yourself, you should make sure each traveler agrees, in advance, that you may disclose their personal information to us.

For your traveling convenience in receiving your travel-related information, we make certain information about your reservation available to you or other persons authorized by you to receive such information including your flight number after the authorized persons have provided sufficient information in our view to confirm your identity to receive that information.

Consent to receive voice and text messages

When making reservation, we request that you provide us with a contact telephone number. In the event that we need to contact you of changes or other matters that may affect your booking or trip, such as flight delays, inclement weather and cancellations. When you provide us with a wireless or mobile telephone number as the contact number for a trip, you agree that you are providing us with your consent to receive voice messages or text messages from Radiance Travel or our third party suppliers and content providers (“Third Party Suppliers”) related to your booking. If you do not wish to receive these trip updates on your mobile phone, please provide us with another telephone number.

With whom we share your information

Radiance Travel keeps your personal information private and secure and during transfer to our (1) suppliers, (2) third-party vendors and (3) business partners.

  1. Suppliers, such as airlines, hotel, car rental, tour operators and other activity providers, who complete your travel reservations. In this Site, all services provided by a third-party supplier are described as such. We do not place restriction on the use or disclosure of your personal information of our suppliers. Therefore, we recommend you to review the privacy policies of any travel supplier whose products and/or services you purchase in this Site. Please be advice that these suppliers may contact you as necessary to get additional information from you or facilities your travel reservation.  
  2. Third-party vendors are those who provide services or functions on our behalf, including credit card processing, customer service, marketing, business analytics, distribution of surveys, fraud prevention. We may also give permission to third-party vendors to collect information on our behalf as necessary to operate our business. Third-party vendors have access to and may collect information as needed to perform their functions and are not allowed to share or use the information for any other purpose.  
  3 Business partners refer to those whom we may jointly offer products or services, or whose products or services may be offered on our Site. If you select to access these services, we may share your personal and non-personal information with those partners. Please note that we do not place limitations on the privacy practices of these third-party partners.  
  We may share your information in connection with a corporate transaction such as merger, consolidation and/or asset sale.  
  If you were referred to this Site from another website, we may share some information about you with that referring website. We do not control the use of your personal information of the referring websites and we encourage you to review their privacy policies. We may also provide links to other sites for your convenience. Radiance Travel is not responsible for the privacy policies or the content of such web sites. Therefore, we encourage you to review their privacy and security policies before entering or providing them with any personal information.  
  Access to Personal Information

If your personal information changes, you may correct or update it by sending email to our Customer Services at or by contacting us by postal mail or by phone at the information stated below.

We Follow the Law

We may disclosed when legally required to do so by law, at the request of governmental authorities conducting an investigation, to verify or enforce compliance with the policies governing our web site and applicable laws or to protect against misuse or unauthorized use of our web site.


With respect to security, we have appropriate security measures in an effort to protect against the loss, misuse or unauthorized access, disclosure, alteration, or destruction of personal information. Please be aware that information that passes over the Internet is not all in our control. Therefore, we cannot offer any guarantees about the security of your data while it is in transmission.

Radiance Travel uses Secured Sockets Layer, also known as SSL, technology to ensure the privacy of your personal information. When you make an online purchase, your personal data, such as your name, delivery and email addresses and credit card number will be encrypted before it is sent to us, making it virtually impossible for anyone other than HKK Natural, Inc. to read it. To further protect you, we restrict employee access to your information, unless specifically authorized by you.

Cookies and Other Technologies

We use cookies to store visitors preference, record session information, such as items that consumers add to their shopping cart, record user-specific information on what pages users access or visit, alert visitors to new areas that we think might be of interest to them when they return to our site, record past activity at a site in order to provide better service when visitors return to our web site. The information that we collect using cookies is non-personal information.

TSA Secure Flight

Under the Transportation Security Administration (TSA) Secure Flight program, air passengers are now required to provide their full name as it appears on their government-issued ID, date of birth, and gender (plus redress number, when applicable). We will not permanently store this personal information for any travelers, aside from the required entries in the air reservation record. We will not disclose this information to any third parties other than the applicable airline(s). If you are making a reservation for travelers other than yourself, you should make sure each traveler agrees, in advance, that you may disclose their personal information to us.

Secure Flight is a federally mandated program set forth in the Secure Flight Final Rule which took effect in October 2009. For more on TSA Privacy policies, or to view the system of records notice and the privacy impact assessment, please see TSA's Web site at

Children’s Privacy Protection

Radiance Travel cares about the safety of children and the privacy of their personal information. We do not knowingly collect personal information from or correspond with persons under the age of 13 and we cannot always determine the age of persons accessing and using our websites. Our website, products and services are all directed to people who are at least 13 years old or older.


To keep you posted about our latest services, we may notify you through email newsletter of any changes or new additions to our Site. If you no longer wish to receive newsletter and/or travel promotional communications from us in the future, please let us know by sending us email at Contact Us. Just type in the word “Unsubscribe” followed by your email address in the enquiry box.

Changes to Privacy Policy

We reserve the right to change this Privacy Policy statement at any time, but will notify you of any material changes by sending a notice to the email address you provided to us or by posting a notice at the top of the Privacy Policy statement the date it was last updated. We strongly encourage you to review this page periodically for any changes.

Contact Information

If you have any questions or concerns about this Privacy Policy statement, please email us by using the Contact Us through our website or contact us using the information below.
  Customer Service  
  Radiance Travel  
  5021 Verdugo Way.  
  Suite 105-228.  
  Camarillo, CA 93012  
  Thank you for using Radiance Travel as your preferred travel agency!